Privacy Policy — Delphine

Privacy Policy

Last updated: July 17, 2026

This Privacy Policy describes how Delphine ("we," "us," or "our"), operated by Christopher Bevard, collects, uses, and shares information about you when you use the Delphine mobile application and web portal (collectively, the "Service").

By using Delphine, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

  • Account information: name, email address, and password when you create an account
  • Pet information: your pet's name, species, breed, age, weight, and medical conditions
  • Health logs: daily readings, symptoms, medication records, and notes you enter about your pet
  • Photos: images you attach to health log entries or your pet's profile
  • Insurance information: policy details and claims you choose to track
  • Veterinary practice information (for vet portal users): practice name and contact details

Information collected automatically:

  • Device information: device type, operating system, and unique device identifiers
  • Usage data: features you use, pages you visit, and actions you take within the app
  • Push notification tokens: used to deliver health alerts and medication reminders

Information from third parties:

  • If you sign in with Apple or Google, we receive your name and email address from those services
  • Payment information is processed by Apple (for in-app purchases) or Stripe (for vet portal subscriptions) — we do not store your payment card details

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Delphine Service
  • Create and manage your account
  • Send medication reminders and health alerts you have configured
  • Generate health reports and insights for your pet
  • Enable sharing of health records with veterinary professionals you authorize
  • Process payments and manage subscriptions
  • Respond to your support requests
  • Send important service updates and notices
  • Comply with legal obligations

We do not sell your personal information or your pet's health data to third parties. We do not use your data to train AI or machine learning models.

3. How We Share Your Information

With veterinary professionals: If you connect your account with a veterinary practice through Delphine, that practice will be able to view your pet's health logs, medications, and reports. You control which practice has access to your pet's data.

With caregivers: If you invite a caregiver to your pet's profile, they will have access to your pet's health data and the ability to add logs.

With service providers: We share data with trusted third-party services that help us operate Delphine:

  • Supabase — database and authentication infrastructure
  • Expo / EAS — mobile app delivery and push notifications
  • Resend — transactional email delivery
  • Apple / RevenueCat — in-app subscription management
  • Stripe — payment processing for veterinary subscriptions

Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.

4. Data Storage and Security

Your data is stored securely using Supabase infrastructure hosted in the United States. We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest, row-level security policies that ensure users can only access their own data, and access controls limiting employee access to user data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights and Choices

You have the right to:

  • Access your personal data by viewing it within the app or requesting an export
  • Correct inaccurate data through your account settings
  • Delete your account and associated data by contacting us at info@delphinepet.com
  • Opt out of push notifications through your device settings
  • Revoke access for connected veterinary practices or caregivers at any time

If you are a resident of California or the European Economic Area, you may have additional rights under applicable privacy laws. Please contact us at info@delphinepet.com for more information.

7. Children's Privacy

Delphine is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

8. Health Information Notice

Delphine stores pet health information that you voluntarily enter. This information is not protected health information under HIPAA (which applies to human health data), but we treat it with the same level of care and confidentiality. We do not share your pet's health data with insurance companies, pharmaceutical companies, or advertisers.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice in the app. Your continued use of Delphine after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

All rights reserved. · U.S. Patent Pending · Delphine is a trademark of Delphine Pet, LLC · Terms of Service